Terms and Conditions
Soho Removals Terms and Conditions
These Terms and Conditions set out the basis on which Soho Removals provides removal, relocation and associated services within the United Kingdom. By confirming a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests the services from Soho Removals.
Services means removal, relocation, packing, loading, transport, delivery, storage, waste removal and any related services provided by Soho Removals.
Goods means all personal effects, furniture, equipment, stock, office contents and other items to be moved, handled, transported or stored by Soho Removals.
Contract means the agreement between the Customer and Soho Removals for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Soho Removals provides domestic and commercial removal services, including but not limited to packing, loading, transport, unloading and, where agreed, temporary storage and the lawful disposal of certain items as waste. The exact scope of services will be set out in the quotation or booking confirmation.
Any services not expressly included in the quotation or booking confirmation will be charged as additional services and may be subject to separate terms or rates. Soho Removals does not undertake specialist removals such as hazardous materials, unless explicitly agreed in writing in advance.
3. Quotations and Pricing
All quotations are provided on the basis of the information supplied by the Customer, including property access, volume of goods, parking arrangements and any special handling requirements.
Quotations are normally valid for a limited period from the date of issue, as stated in the quotation. Soho Removals may revise or withdraw a quotation if the Customer does not confirm the booking within this period, or if circumstances change materially.
Prices are based on factors including the size of the job, distance, labour required, vehicle size and any additional services. Soho Removals reserves the right to adjust the price if:
A The volume or nature of the goods differs from that originally described.
B Access at collection or delivery addresses is more difficult than stated, or parking restrictions apply.
C There are delays beyond the reasonable control of Soho Removals, such as waiting for keys or access.
D Additional services are requested or required on the day.
4. Booking Process
A booking is made when the Customer accepts a quotation or service offer from Soho Removals and Soho Removals confirms the booking, either verbally or in writing. Soho Removals may require confirmation in writing for certain bookings.
Soho Removals may request a deposit or prepayment to secure a booking and reserve resources for the agreed date. Until such payment is received, Soho Removals is under no obligation to hold the date or provide services.
The Customer is responsible for providing accurate information when booking, including full addresses, dates, times, parking conditions, access limitations, the approximate volume of goods, and any items that may need dismantling, special handling or additional manpower.
Soho Removals reserves the right to decline a booking at its discretion.
5. Customer Responsibilities
The Customer must ensure that:
A All goods to be moved are properly packed, secured and ready for transport, unless packing services have been booked.
B All items are clearly identified and any items not to be moved are separated or marked.
C Fragile, high-value or delicate items are notified in advance and appropriately protected.
D All appliances are disconnected, defrosted and dried as necessary before removal.
E Suitable parking and access are arranged at both collection and delivery addresses, including any required parking permits or suspensions.
F Lifts, loading bays and communal areas are available where necessary and any restrictions are communicated to Soho Removals in advance.
The Customer confirms that they are the owner of the goods, or have the full authority of the owner to authorise Soho Removals to move or store the goods. The Customer agrees to indemnify Soho Removals against any claim brought by a third party claiming ownership or rights in the goods.
6. Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
A A deposit may be required to secure the booking, payable at the time of confirmation.
B The balance of the quoted price is normally due on or before the day of the move, and in any event before the vehicle is unloaded at the final destination unless credit terms have been agreed in advance.
C Additional charges incurred on the day, such as extra time, additional labour, waiting time, or additional journeys, will be payable by the Customer.
Soho Removals accepts payment by methods that will be explained at the time of booking. The Customer must ensure that cleared funds are available as required.
If the Customer fails to make payment by the due date, Soho Removals may:
A Suspend or refuse to carry out the services.
B Charge interest on overdue sums at the statutory rate applicable under UK law.
C Retain possession of goods until payment is received in full, subject to any applicable statutory rights and procedures.
7. Cancellations and Amendments
If the Customer wishes to cancel or amend a booking, Soho Removals must be notified as soon as possible. Cancellation or amendment fees may apply, reflecting the costs and resources reserved for the booking.
Unless otherwise specified in the quotation or booking confirmation, the following will usually apply:
A Cancellation more than 7 days before the scheduled service date may be made without a cancellation fee, although any non-refundable costs already incurred may be deducted.
B Cancellation between 2 and 7 days before the service date may incur a cancellation fee, typically up to a stated percentage of the quoted price.
C Cancellation less than 48 hours before the service date may result in a charge of up to 100 percent of the quoted price.
Where a booking is rescheduled at the Customer's request, Soho Removals will endeavour to accommodate the new date and time, but this cannot be guaranteed. Rescheduling close to the service date may be treated as a cancellation and rebooking.
Soho Removals reserves the right to cancel or rearrange a booking in the event of circumstances beyond its reasonable control, including adverse weather, vehicle breakdown, staff illness, safety concerns or other operational issues. In such cases, Soho Removals will seek to offer an alternative date or a refund of any sums paid for services not provided, but shall not be liable for indirect or consequential losses.
8. Access, Parking and Delays
The Customer is responsible for ensuring that appropriate access and parking are available at all relevant locations. This may include arranging parking permits, suspensions or visitor bays where necessary.
If adequate access or parking cannot be obtained, Soho Removals may:
A Charge for additional time spent carrying goods over a longer distance.
B Charge for any fines, penalties or additional costs incurred as a direct result of inadequate parking arrangements not disclosed to Soho Removals in advance.
C Refuse to proceed with all or part of the service if it would be unsafe, unlawful or unreasonably difficult to do so.
Where delays occur beyond the control of Soho Removals, including delays in key release, contract completion, access to property or waiting for lifts, Soho Removals may charge for waiting time at its standard hourly rates.
9. Exclusions and Prohibited Items
Unless specifically agreed in writing, Soho Removals will not handle, transport or store:
A Hazardous, dangerous or explosive materials, including gas cylinders, petrol, oils, paints, chemicals or asbestos.
B Perishable goods or items requiring controlled temperatures.
C Plants or animals.
D Illegal items or goods obtained unlawfully.
E Items of exceptional value such as jewellery, cash, important documents, works of art or antiques, unless expressly declared, accepted by Soho Removals in writing, and appropriate arrangements for packing, handling and insurance are agreed.
The Customer is responsible for ensuring that no such items are presented for removal or storage. Soho Removals shall have no liability for loss of or damage to any excluded or prohibited items.
10. Liability for Loss or Damage
Soho Removals will exercise reasonable skill and care in handling, packing, loading, transporting and unloading the Customer's goods. However, liability is subject to the limitations set out in these Terms and Conditions.
Soho Removals will not be liable for:
A Normal wear and tear, or minor cosmetic damage such as small scuffs or scratches where reasonable care has been taken.
B Damage arising from inherent defects or weaknesses in the goods, including poor construction, assembly or pre-existing damage.
C Loss or damage resulting from inadequate packing by the Customer, or from cartons or containers packed by the Customer.
D Loss or damage to the contents of a carton, drawer or container not packed by Soho Removals, unless external damage is evident and clearly caused by negligent handling.
E Any loss or damage arising from delays, events beyond the reasonable control of Soho Removals, or actions of third parties.
Where Soho Removals is found liable for loss of or damage to goods, liability may be limited to a fair and reasonable proportion of the replacement value taking account of age, condition and depreciation, subject to any applicable statutory limitations.
The Customer is encouraged to arrange suitable insurance coverage for the full value of the goods. Details of any standard liability cover or optional insurance products provided by or through Soho Removals will be made available on request.
11. Claims and Notification
Any visible loss or damage to goods or property must be reported to Soho Removals as soon as reasonably possible and ideally noted at the time of delivery or completion of the service.
The Customer must notify Soho Removals in writing of any claim for loss, damage or other issues within a reasonable period following the service date. Soho Removals may request evidence, such as photographs, receipts or professional assessments, to evaluate the claim.
Failure to notify Soho Removals within a reasonable period may affect the ability to investigate and may limit or exclude liability where this causes prejudice to Soho Removals.
12. Waste Handling and Environmental Regulations
Where Soho Removals provides waste removal or disposal services, these will be carried out in accordance with applicable UK waste and environmental regulations.
The Customer must accurately describe any items for disposal and confirm whether any items may be classified as hazardous or require special handling.
Soho Removals will use licensed facilities for disposal or recycling where required. The Customer remains responsible for ensuring that any waste presented for collection is lawful and that they have the right to dispose of it.
Additional fees may apply for the disposal of certain types of waste, heavy items, electrical equipment or materials subject to special regulatory controls.
13. Property Damage
Soho Removals will take reasonable care to protect the Customer's premises and any third party property when providing services. This may include the use of blankets, covers or other protective materials where appropriate.
The Customer should inform Soho Removals of any areas of particular concern or vulnerability, such as recently painted surfaces, delicate flooring or fixtures.
Soho Removals will not be liable for damage to property where such damage arises from pre-existing defects, inadequate construction, or where access is extremely restricted and the Customer has been advised of the risk. In such cases, Soho Removals may recommend that certain items are not moved or require specialist services.
14. Force Majeure
Soho Removals shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events beyond its reasonable control. These may include but are not limited to extreme weather, road closures, accidents, public disturbances, industrial action, pandemics, governmental restrictions, power failures, or the failure of third party suppliers.
15. Data Protection and Privacy
Soho Removals will process personal data provided by the Customer in accordance with applicable UK data protection laws. Personal data will be used for the purposes of administering bookings, providing services, managing accounts, and complying with legal obligations.
Customer information may be shared with third parties where necessary to perform the services, such as payment processors or subcontractors, or where required by law. Soho Removals will take reasonable steps to safeguard personal data against unauthorised access, loss or misuse.
16. Subcontracting
Soho Removals reserves the right to subcontract all or part of the services to carefully selected third parties. Where services are subcontracted, Soho Removals will remain responsible for the performance of the Contract, subject to the limitations and exclusions set out in these Terms and Conditions.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of services by Soho Removals, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by Soho Removals in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent the further exercise of that or any other right or remedy.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and Soho Removals in relation to the services, and supersede any previous understandings, arrangements or representations, whether written or oral, relating to the same subject matter.
Soho Removals may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Customers are advised to review the current Terms and Conditions before confirming a booking.
